TERMS OF USE AND CONDITIONS

ILO APP SERVICE AND ILO PRODUCT

Introduction

Our Company

The ILO app service as well as the ILO products (card, box, sticker, etc.) are provided by the company under the name PANAGIOTIDIS L.P. based in Thessaloniki, 28, 26th October Street – Anagenniseos 2, PC 54627 VAT 800822937 Tax Office E’ Thessaloniki and No. G.E.MI 142151906000 (hereinafter referred to as the Company).

The primary concern of the Company is to set out the terms governing the rights and obligations regarding ilo app service and ilo   products to all you users and aims to inform you about your rights and obligations and to better serve you during the provision of the service and products.  If you do not agree to these Terms, then you should not register for the service or purchase the products, as these terms constitute the agreement between us.

General conditions

The following terms and conditions will apply to the use of the ILO app service and the purchase of ILO products. They constitute the agreement between the Company and the User. By registering for the service and /or purchasing the products, you accept these terms, which govern the service and anything related to the use of the service. If you do not agree to these Terms, then you should not register for the service.

The Company reserves the right to modify or revise freely   these terms and conditions, whenever it deems necessary, and undertakes the obligation to inform consumers of any change through ilo.com.gr website or other appropriate way. Any use of the service after such change or modification shall be deemed to constitute acceptance by users of such changes; modifications, additions or deletions.

The service and products are addressed exclusively to persons with legal capacity. In the case of a legal person, the User must have the legal powers of representation.

All intellectual property rights on the entire content of the service (including distinctive titles, trademarks, logos, images, graphics, photographs, designs, texts, etc. and any rights related to the products sold) belong to the Company or the Company has the license to use them. The copying, reproduction, republication, transfer, uploading, announcement, modification of part or all the contents of the service, their dissemination or transmission or any other use of the content in any way or means for commercial or other purposes is prohibited.

The Company makes every effort to ensure the accuracy and completeness of the content of the service but bears no responsibility. It makes a similar effort for the maintenance and availability of the service, but without bearing any responsibility. It also makes every effort to protect the service from malware but can never guarantee that it will not fall victim to cyberattacks. Therefore, each visitor should take care to protect the means of access by his own means (eg use of antivirus, etc.) before any use.

The service may experience temporary interruptions due to technical difficulties, maintenance or testing work, or implementation of updates, including those required to comply with changes in the respective laws and regulations.

The Company is interested in the development and improvement of the service. For this purpose, it may modify, suspend or discontinue (temporarily or permanently) the provision of part or all of the service (including specific functions, features, and subscription plans).

The Company bears no responsibility for any damages, of any kind, that may be caused by the visit and / or use of the service.

The service may refer through “links”, hyperlinks, or advertising banners to other websites. In addition, the service may integrate with or interact with third-party applications, websites, and services, as well as with third-party PCs, mobile phones, tablets, and other devices.   The providers – administrators of all the above have full responsibility for the security, legality, and validity of their content. The visit and use of third-party websites, applications and devices may be subject to different terms of use and policies, which the user must accept. The Company does not guarantee that applications and services will be compatible with the service.

The User of the service must refrain from any act that is contrary to the law or fair or transactional ethics or may harm the company and / or third parties.

The Company, respecting the privacy of personal data, has created a separate text entitled PRIVACY POLICY  where the relevant information is posted.

ilo app

Obligations & Rights of the User

The ILO app provides the User with a limited, non-exclusive, non-transferable right to access it. Apart from the above, no right, title or interest is transferred to the user. The User expressly agrees to use the service only for internal use and within its organization. This access will remain valid until and unless terminated by the User or the Company.

It is agreed that the User shall not archive, reproduce, distribute, modify, publish, license, create derivative works from, offer for sale, or use (except as expressly permitted under these terms) content and information contained in or obtained from or through the ILO app.

The subscription service is provided for a fee. However, the Company also offers free service as mentioned below in subscriptions – services. By subscribing to the service, the User can also purchase ilo products.

The service is made available a) through the installation and use of the ilo application, which is supported by certain connected devices and software, especially smartphones or tablets, which are connected to electronic communications networks (b) through myilo.app website for a computer (desktop or laptop) with internet connection.

Access to the service is done by creating an account (registration) stating name, email, and password. The password is selected and placed by the User to access their account and manage the application. It is strictly intended for personal use. The management and safeguarding of the password to the service, as well as the ILO products is the responsibility of the User. The information contained in the application is entered and modified by the User. The data entered and stored in the database are accessible and editable only by the User. All activities corresponding to the User’s password are considered to have been carried out by him, who bears full responsibility for the way and reason for managing his profile as well as the content he incorporates each time. These data may be deleted exclusively by the User.

The User, when using the service, must comply with the applicable legislation. In case of illegal or contrary morality, use of the service by the User or violation of the above obligations, the Company is entitled to immediately terminate access to the service and reserves all its rights.

The User grants the right to allow the Company to use the processor, bandwidth and storage hardware on the device used, in order to facilitate the operation of the service.

The Company undertakes to make every effort for the good and smooth operation of the service.

The content of the subscription service, including all related features and functions, may be changed at the discretion of the Company. In case of changes/optimizations in content, the Company reserves the right to change the subscription charges by increasing these charges, with relevant press releases or with prior posting on ilo.com.gr website, or by any appropriate information to the User.

Trial period

The Company grants the User the right to a trial (free) period of 14 days, from the day the User will subscribe to the service. The right of withdrawal expires at the end of the trial period, i.e. 14 days, from registration. After the end of the 14-day trial period, the User loses the right of withdrawal. The right to a trial period is granted to the User only once (1).

During registration, the User is obliged to declare a debit/credit card, which will be charged by the Company, after the end of the trial period. The Company is obliged to inform the User seven (7) days before the end of the trial period, via e-mail, at the email address stated by the User during registration.  If the User does not cancel the paid Subscription before the end of the Trial, he/she no longer has the right of withdrawal and authorizes the Company to automatically charge him/her the price agreed every month, every six months, or every year, for the monthly, semi-annual or annual subscription respectively, until he/she cancels the paid subscription.

Subscriptions – services

The Company provides the User with the ability to purchase the following subscription plans:

  1. A. Digital business card with monthly or annual subscription. See more here
  2. Business profile with semi-annual or annual subscription. See more here.
  3. Free Digital business card service. See more here

The subscription cost for the service is in accordance with the subscription package chosen by the User and is paid in advance at the beginning of the usage period.

For the installation of the Application and the use of the subscription service, in addition to the subscription, data usage or internet connection charges apply, based on the price list of each electronic communications network provider, selected by the User of the service.

All subscriptions are activated in ilo application, based on the registration process shown therein and are automatically renewed upon expiration upon completion of their duration, unless the User cancels or discontinues them. The User is responsible for the truth and accuracy of the information he/she will declare when registering for the service.

To subscribe to the ilo subscription service, prepayment is made by charging a credit or debit card through the online payment platform Stripe.

Termination

The User, by subscribing to a subscription, agrees to a minimum duration commitment period:

  • one calendar month or year (on a monthly or annual subscription respectively)
  • semi-annual or yearly (on a semi-annual or annual subscription respectively)

and then on its automatic monthly renewal or at the end of each semi-annual or at the end of each annual subscription and in case it does not cancel / interrupt it, authorizes the Company for automatic renewals of the subscription through the specified charge and the selected payment method.

The charge will be made by the Company on the last day of the current usage period.

In case the user has prepaid a paid subscription, which is interrupted for any reason by the Company, the Company must refund the prepaid amount of the current subscription, for the period not used. The user must have his account details up to date, in order for the Company to be able to make a refund.

The User may cancel/terminate the subscription as follows:

Through ilo application or myilo.app website, the user logs in with his details (email and password) and through the Settings section > Subscription Management he can cancel his subscription.

To complete the cancellation of the service, the User must have their personal and billing details up to date.

It is clarified that the deletion / uninstallation of the application from the User’s device does not imply cancellation or interruption of the service. Cancellation is done strictly, in the manner described above.

Please note that the cancellation will take effect after the last day of the current subscription period. In case of cancellation of a prepaid period of use, the Company is not obliged to refund the User for the part of the subscription that was not used by the User.

In addition, the Company is not obliged to refund any subscription terminated due to interruption or failure of the network or other services due to actions of third parties or events beyond its control.

The User may cancel the subscription service at any time before the end of the current billing period or trial period.

ILO Products

General

To purchase ILO products, it is necessary to choose one of the three services provided, mentioned above under B3. Each service offers the possibilities of using the products described therein.

The User – customer is obliged to fill in accurately the information required by the relevant form in order to be able to make the purchases of ILO products he wishes. In particular, the purchase is made by the User as a visitor, stating the relevant information that will be requested (such as name, address, contact details). They will then need to open an account in order to enjoy the services related to the products.

The User is obliged to indicate an address (home or work) for the delivery of the order, which will take place on specific working days. In case the shipping address of the order is stated incorrectly, the responsibility lies solely with the User.

The User may purchase the products for their own use or to offer it as a gift to a third party. In the latter case, he/she fills in the relevant form on his/her own responsibility the details of the third person. The User is prohibited from reselling the products purchased. Each sale of a product is intended for the exclusive use of the User or for the exclusive use of the person in whose name the delivery is made. In the latter case, the User guarantees the acceptance of the terms hereof by the end user of the product.

After the completion of the payment and if the User has selected an ilo card on which will be imprinted on his choice details, such as logo, name, capacity, etc., the User will receive an email with a specific form which he must fill in. The form includes fields (such as size, color, logo position, etc.) which are filled in at the user’s responsibility. Then, after the company receives the completed form, a mock-up of the ilo card in digital form is sent by email to the user. The user must confirm the mock-up within 5 days.

The User acknowledges that the rendering of colors, letters, etc. between the digital sample and the printed ilo card received, may have a deviation from reality in terms of shades, tones, size, etc., as they are rendered by electronic machines, the settings of which are influenced by many parameters and are defined by the capabilities of each machine and each user. The above applies respectively to ilo box.

In particular, regarding the ilo card:

It is noted that the ilo card has a built-in chip containing a random unique code, which after activating the card corresponds to the User’s profile in the service.

The activation and management of the ilo card is done by the ilo service after receiving the card and by creating an account (registration) stating name, email, and password. The password is chosen and placed by the User to access their account and manage the ilo card. It is strictly for personal use, while the responsibility for any loss or interception belongs to him.

All activities corresponding to the user’s password are considered to have been carried out by the User, who bears full responsibility for the way and reason of managing the card, ilo and the content it incorporates each time.

In particular, regarding ilo box:

The ILO BOX is a special device/construction (box) with an integrated near field circuit (NFC) that allows the display of information to third parties through a special Web application. In addition, for non-NFC devices, the ILO BOX also contains a QR Code. The information is entered and modified by the User through the ilo service, created by the Company. The data entered and stored in the database are accessible and editable only by the User and the server technician. These data may be deleted exclusively by the User.

Access to the service by the User is done by creating a password, of a confidential nature. All activities corresponding to the User’s password are considered to have been carried out by the User, who bears full responsibility for the way and reason of managing the card, ilo and the content it incorporates each time.

NFC and QR Code contain a random unique code, which after activating the service corresponds to the profile of the User through the ilo service.

The price paid concerns the functions that exist today, while in case of creation of new functions (updates), the Company reserves the right to demand an additional price.

In case of non-use of the ilo box by the User, the Company is not obliged to refund any amount paid.

The ilo box provides the User with a limited, non-exclusive, non-transferable right to access the ilo service, for the purposes mentioned above. Apart from the above, no right, title or interest is transferred to the User.

Each device (box) is provided with a single personal, non-transferable and non-exclusive license to use the service management software. The User is prohibited from using the software on any other material medium, producing source code, copying, reproducing, distributing, transferring, modifying, decomposing, disassembling or creating derivative works of the software.

There is no technical possibility to restrict access on a per-device basis.

The Company undertakes to make every effort for the good and smooth operation of the service. The User, however, acknowledges that the service is provided with third-party tools for which the Company cannot guarantee nor bears responsibility.

ILO Product Returns

The company is obliged to replace the ilo card and the ilo box, in case the one delivered to the User is defective and in particular in case it does not work according to its intended use, within 14 calendar days from delivery. The product should not be damaged and have all the original documents that accompanied the product (e.g. SDS, Re. Retail and so on) and its complete packaging. In case the packaging is opened or damaged, the User must not receive the product.

In such cases, the following shall apply:

The product is received by the Company and checked to determine the defect reported by the customer. Provided that they have been previously received and technically checked by the Company and if a technical defect is detected, the item will be replaced with a similar new one, in case there is availability, otherwise in case the User-Customer does not wish to be replaced,  The original purchase will be refunded.

The shipping costs both for the return of defective products to the Company and for the return to the User of the replaced product are borne by the Company. If it is found that the product works normally, and therefore did not have a defect, the User shall bear the shipping costs and technical inspection costs.

The product is designed exclusively by the User and the Company in no case interferes with the content that the customer has filled in the design brief.

The User has full responsibility for checking the product when completing the design brief. The Company is not responsible and does not recognize as defect, typographical errors, during the completion and approval of the data by the User.

Deviations of the physical product with digital display, in terms of color, font, printing, size, etc., are not defects. As far as the Ilo box is concerned, it is made of solid natural wood. Therefore, knots, “waters” and the occasional non-uniform surface are intrinsic elements of natural wood and not defects. Note that under the ilo box a hole contour is necessary to mount the nfc chip, which likewise is not a defect.

The User-Customer has no right to withdraw unjustifiably from the contract, because the products are manufactured according to its specifications and are clearly personalized.

Product payment methods

For online purchases of ILO products through our online store payment can be made in the following ways:

  1. By credit, debit or prepaid card charge.
  2. Via PayPal
  3. By bank transfer to the following bank accounts:
    • Piraeus Bank
      • ACCOUNT NUMBER: 5228-086590-661
      • IBAN: GR5301722280005228086590661
      • Beneficiary: PANAGIOTIDIS EE
    • Alpha Bank
      • ACCOUNT NUMBER: 7040-0200202-4826
      • IBAN: GR5301407040704002002024826
      • Beneficiary: PANAGIOTIDIS EE

In order to complete your order through a bank account, you must proceed to deposit the full amount of your order, including shipping and bank charges, within 2 days from the date of placing the order and inform us in writing at info@ilo.com.gr The information we need is:

  1. Name
  2. Deposit
  3. Order number

This way we will be able to immediately track your payment and proceed to the completion and shipment of your order.

Product shipping methods

The shipment of product orders is done through the courier companies we work with. The courier company delivers to the address you state (home, work, etc.), except in cases of inaccessible areas where you need to pick up your order from the nearest branch of the courier company.

Shipping costs are borne by the recipient.

Availability

ilo products are available upon request and based on stock.

Product shipping time

The shipment is processed upon request or as mentioned on the page of each product and priority is given after the date of order. Otherwise, the shipping time of the products is set at 10 working days from the day the customer gives the final approval in the design brief or box brief.

Limitation & Assumption of Liability

The Company is not liable to customers / users for damages that may arise from the non-execution of their order. It also reserves the time of delivery of goods in cases of force majeure or other special circumstances.

In case a product suffers damage or destruction during transport, the company undertakes its replacement. In cases of exchanges and returns, the Company responds within 21 calendar days of receipt of the products.

The Company bears no responsibility for the way and reason of use and management of the service and products, as well as the content selected by each user. The User must comply with applicable law. In case of illegal or contrary to morality, use and management of the ILO app service and / or ILO products, the Company is entitled to immediately cease access to the user’s account and reserves all its rights.

The Company bears no responsibility for loss or damage caused by cyberattacks, unauthorized access or interference with information data, unlawful interference with data or data theft or other similar unlawful violations and acts carried out by third parties not connected to the company.

Pricing policy

The User always pays the price/charge indicated in the price lists at the time of subscription to the subscription service and ordering the Company’s products. The prices on each product and in the service refer to net prices and VAT is added during the final confirmation of the order. Product prices do not include shipping costs. Shipping costs are borne by the User-Customer and are added to the final confirmation of the order.

Guarantee

The Company undertakes to replace any defective product, as provided above C4, or product that has suffered damage or destruction during transport.

Applicable law-jurisdiction

For any dispute that arises, Greek law applies, and the courts of Thessaloniki are competent.

Thessaloniki, February 2024