General information

The website www.ilo.com.gr is an e-shop carrying out sales via ilo card payment and providing services via the Internet. It was created by the website with the name PANAGIOTIDIS L.P., with registered offices in Thessaloniki at the junction of 28, Ikostis Ektis Oktovriou Street and 2, Anagenniseos Street, GR-54627, TIN 800822937, 1st THESSALONIKI TAX OFFICE, General Commercial Registry (GEMI) No 142151906000 (hereinafter the “company”).

General Terms

The company’s chief concern is to set out the terms governing the rights and obligations of the website www.ilo.com.gr and the website www.my.ilo.com.grgr towards all users, and its purpose is to inform you about your rights and obligations and to provide you with better services when seeking and purchasing the products you desire.

The following terms and conditions shall apply to the use of the e-shop and the relevant sales and provision of services. They shall constitute the agreement between the company and the user.

The company reserves the right to freely amend or revise the terms and conditions of transactions concluded in its e-shop whenever deemed necessary, and undertakes to inform consumers of any changes through the webpages of this e-shop. Any use of the website following such a change or amendment shall be considered acceptance of such changes, amendments, additions or deletions by visitors-users.

The website and e-shop are exclusively addressed to persons with full legal capacity.

The scope of the website is to provide information concerning the fields of activity, the ilo card and the ilo box. It also functions as an e-shop for purchases via ilo card and ilo box payments in accordance with the transaction terms. The information contained in the website does not constitute advice or an inducement or encouragement of website users to take or not take actions or make decisions.

All copyright over the entire content of the website (including trade names, trademarks, logos, images, graphics, photographs, drawings, texts, etc. and all rights relating to the products being sold) belongs to the company or the company has licensed the use of such elements. It is prohibited to copy, reproduce, reissue, transport, download, announce, amend in any way all or part of the contents of the website, to disseminate or transmit them or otherwise use the contents in any way or by any means whatsoever for commercial or other purposes.

The company makes every effort regarding the accuracy and completeness of the website content, but shall bear no liability whatsoever in this regard. It similarly makes every effort regarding the maintenance and availability of the website, but shall bear no liability in this regard. Moreover, the company makes every effort to protect the website from malicious software, but can never guarantee that it will not fall victim to cyber attack. Therefore, every user must ensure protection of their device using their own means (e.g. use of antivirus software etc.) before using the website at any time.

The company shall bear no liability whatsoever for any losses of any kind that could be caused by visiting and/or using the website.

The website may lead to other websites via “links”, hyperlinks or advertising banners; the providers – administrators of such websites shall bear full liability for the security, legality and validity of their contents.

When using the website, visitors must abstain from any action that contravenes legislation, morality or honest commercial practices or that could harm the company and/or third parties.

With respect towards the privacy of personal data, the company has created a separate text titled PRIVACY POLICY containing the relevant notice.

Rights & Obligations of Users

Users – customers must accurately enter the details required by the relevant form on the e-shop in order to complete the purchases they wish to make. More specifically, purchases can be made by users either as a visitor or by creating an account as a member, entering the relevant information requested (such as full name, address, contact details).

Users must indicate an address (home or work) for the delivery of the order, which shall take place on specific working days. Where an incorrect order shipping address is entered, the customer shall be exclusively responsible.

Users can purchase the card or ilo box for own use or in order to give it as a gift to a third party. In the latter case, the relevant form must be completed, at the user’s responsibility, with the third party’s details. It is prohibited for users to re-sell the products they purchase. All product sales are intended for exclusive use by users – customers or exclusive use by the person in whose name the product is delivered. In the latter case, the customer warrants acceptance of the terms hereof by the end user of the product.

Upon completing the payment and if they have selected an ilo card containing elements of their choice such as logo, full name, capacity, etc., users will receive an e-mail message with a specific form to complete. The form consists of fields (such as size, colour, position of logo) to be completed at the responsibility of the user. Once the company has received the completed form, a mock-up of the ilo card shall be sent to the user in digital form via e-mail. Users must confirm the mock-up within 5 days.

Customers acknowledge that the depiction of colours, letters, etc. between the digital sample and the printed ilo card they will receive may differ in reality in terms of shade, hue, size, etc., as they are created using electronic machinery with settings affected by numerous parameters, determined by the capabilities of each machine and each user. The foregoing shall also apply to the ilo box.

With specific regard to the ilo card:

It is noted that the ilo card contains an integrated microcircuit (chip) containing a random unique code which, following activation of the card, corresponds to the user’s profile via my.ilo.com.gr

• The ilo card is activated and managed via the my.ilo.com.gr website after the card has been received and an account has been created (registration) by declaring a name, e-mail address and password. The password is selected and entered by users to access their accounts and manage their ilo card. It is strictly intended for personal use, and users shall be responsible for any loss or interception thereof.

All activities corresponding to the user’s password shall be considered to have been carried out by that user, who shall bear full liability for the manner and reason for management of the ilo card and the content included each time.

With specific regard to the ilo box:

The ILO BOX is a special device/construct (box) with an integrated near field communication (NFC) circuit that allows the display of information to third parties via a special online application. Additionally, with regard to devices that do not support NFC, the ILO BOX also contains a QR Code. The information is currently contained in XNUMX fields (menu, WiFi, contact details, link/URL, calendar/event). Information is entered and modified by Customers via the website my.ilo.com.gr created by the Company. Information entered and stored in the database can only be accessed and processed by the Customer and the server technician. These data can be deleted exclusively by the Customer

Users access the website my.ilo.com.gr by creating a confidential password. All activities corresponding to the user’s password shall be considered to have been carried out by that user, who shall bear full liability for the manner and reason for management of the ilo card and the content included each time.

The NFC and QR Code contain a random unique code which, following activation of the service, corresponds to the Customer’s profile via my.ilo.com.gr.

The price paid concerns current functions, while in the event of creation of new functions (updates), the Company reserves the right to require an additional price.

If the Customer does not use the ILO BOX, the Company is not obligated to refund any amount paid.

The ILO BOX grants the Customer a restricted, non-exclusive, non-transferable right to access the website my.ilo.com.gr. for the aforesaid purposes. Other than the foregoing, no rights, titles or interests are transferred to the Customer.

Each device (box) is provided with a single personal, non-transferable and non-exclusive licence to use the management software of my.ilo.com.gr. Customers are prohibited from using the software in any other physical medium, producing source code, copying, reproducing, distributing, transferring, amending, decompiling, dismantling or creating derivative works of the software.

There is no technical capability to limit access per device.

The Company undertakes to make every effort for the proper and seamless operation of the website my.ilo.com.gr. However, the Customer acknowledges that the platform is provided using third-party tools for which the Company can give no warranty nor bears any relevant liability. Nevertheless, the Company warrants XNUMX years of proper operation of the management software of my.ilo.com.gr with regard to the ilo box. Furthermore, with regard to the lifecycle of the near field communication (NFC) circuit, its duration is set at XNUMX years according to the manufacturer.


Returns of defective products

The company has an obligation to replace the product in case what was delivered to the customer is defective, within 14 calendar days from delivery. The product must not be damaged and must have all the original documents that accompanied the product (eg D.A.T., Retail App, etc.) and its complete packaging. In such cases, the following shall apply:

The product is received and checked to determine the defect reported by the customer. In case the package is opened or damaged, the customer must not receive the product.

Provided that they have been previously received and checked by the company, the item will be replaced with a similar new one, in case there is availability, otherwise in case the customer does not want a replacement, the money of the original purchase will be refunded to the customer.

The shipping costs for both the return of the products to the company and for the return to the customer of the replaced product are borne by the company.

The product is designed exclusively by the customer and the company in no way intervenes in the content that the customer has filled in the design brief.

The customer has full responsibility for checking the product when completing the design brief. The company is not responsible and does not recognize as a defect, typographical errors, when filling in and approving the data by the customer.

Deviations of the physical product with the digital display, in terms of color, font, printing, size, etc., are not defects. As for the Ilo box, it is made of natural solid wood. Therefore, roses, “waters” and the case-by-case non-uniform surface are inherent elements of natural wood and not defects. It is noted that under the Ilo box a hole contour is necessary for the placement of the nfc chip, which similarly does not constitute a defect.

Return of non-defective products – Unjustified withdrawal

The customer does not have the right to withdraw unjustifiably from the contract, because the products are manufactured according to his specifications and are clearly personalized.

Payment methods

In order to carry out online purchases via our e-shop, payment can be effected using the following methods:

  1. By charging a credit, debit or prepaid card
  2. Via paypal
  3. By bank transfer to the following bank account:
      • ACCOUNT NUMBER: 5228-086590-661
      • IBAN: GR5301722280005228086590661
        • ACCOUNT NUMBER: 704002002024826
        • IBAN: GR5301407040704002002024826

To complete your order through a bank account, you must deposit the full amount of your order, including shipping and bank charges, within 2 days from the date of registration of the order and inform us in writing at [email protected] The information we need is:

  1. Full name
  2. Deposit amount
  3. Order number

This will allow us to directly identify your payment and complete and send your order.

Shipping methods

Orders are shipped via the courier companies we work with. The courier company will deliver your order to the address you declare (home, work, etc.), except in cases of inaccessible regions, where you will have to collect your order from the nearest branch of the courier company.

Shipping costs shall be borne by recipients.


Ilo products are available following an order and subject to available stocks.

Shipping time

Shipping is by arrangement or as mentioned on the page of each product and priority is given after the order date. In any case the shipping time is 10 working days from the day we receive the final OK on the design brief or box brief.

Liability Disclaimer & Acknowledgement

The company shall not be held liable towards customers/users for any losses that might occur from the non-execution of their order. The company also reserves its rights regarding the time of delivery of merchandise in cases of force majeure or other special circumstances

Where a product sustains wear or is destroyed during transport, the company shall undertake to replace it.

In cases of changes and returns, the company shall reply within 21 calendar days of the date the products were received.

The company shall bear no liability whatsoever with regard to the manner and reason for use and management of the card and ilo box, as well as the content selected by each user. Users are obligated to comply with the legislation in force. In the event of use and management of the card and/or the ilo box that is unlawful or contrary to morality, the company shall be entitled to immediately terminate access to the user’s account and reserves all its rights.

The company bears no responsibility for loss or damage caused by cyber-attacks, unlawful access to or interference with information data, unlawful interference with data or interception of data or other similar unlawful violations and acts carried out by third parties not connected to the company.

Pricing policy

Customers shall always pay the price indicated in the price-lists at the time of the order. The prices indicated for each product are final prices that include VAT but do not include shipping costs. Shipping costs are borne by the customer and added to the final order confirmation.


The company undertakes to replace any defective product or product that sustained wear or was destroyed during transport.

Applicable jurisdiction

In the case of any dispute, Greek law shall be the applicable court and the courts of Thessaloniki shall have jurisdiction.


Thessaloniki, March 2023

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